FAQ's

Frequently Asked Questions

1. What types of products do you sell?

We offer a range of handmade soaps, botanical skincare, as well as accessories and other items inspired by folklore and the medieval world. Our products are made from natural and ethical ingredients.

2. Do you use natural ingredients?

Yes! All our products are made with natural, high-quality ingredients, often from local Canadian producers. We avoid synthetic additives and favor traditional manufacturing methods.

3. How are your soaps made?

Our soaps are made using the hot saponification method. This allows us to preserve the properties of the ingredients added at the end of the process, such as honey, oats or essential oils.

4. Are your products vegan?

We have a large selection of vegan products, including skincare and candles. However, some of our soaps may contain honey. The ingredients of each product are clearly indicated on the labels and online product sheets.

5. How do I place an order?

You can order directly on our website. Simply select the desired items, add to cart and follow the checkout process. Or visit us at the store.

6. Do you offer international shipping?

We ship primarily to Canada, but can ship to other countries upon request. Shipping costs are calculated based on location.

7. What are your delivery times?

Delivery times vary depending on your location. Generally, for Canada, you can expect to receive your order within 3-5 business days.

8. Can I return or exchange a product?

Due to the handmade nature and ingredients used in our products, we do not accept returns. However, if an item is damaged or does not match your order, please contact us within 7 days of receipt and we will find a solution. See our refund policy HERE

9. How do I subscribe to the newsletter?

You can sign up for our newsletter via our website, using the registration form or when shopping. We also offer you a discount on your first order if you sign up.

10. Do you offer workshops?

Yes, we organize soap making and craft workshops called "Le Craft Coven" in our workshop-boutique in Montreal. These workshops are perfect to discover the methods of artisanal creation, learn how to use natural ingredients and leave with your own creations. Dates and registrations are available on our website and social networks.

11. Do you offer collaborations with artisans?

Yes, we partner with local artisans to offer a wide selection of products in our store. If you are interested in collaborating, please contact us to learn more about our consignment agreement.

12. Where can I find you physically?

We have a boutique located in Montreal, at 6207 de Lorimier H2G 2P5, where we display our products and host thematic events, such as our medieval and folk markets (Marché aux Follets). We invite you to visit us during our opening hours!