FAQ's
The magic of botany awaits you.
Artisanal soaps and botanical treatments handmade in Montreal, with ingredients from Quebec (Canada).
Each creation is inspired by tales of adventure, old-world romance, and a hint of fantasy.
100% natural, scented only with essential oils, our products tell a story—that of a return to our roots, to the earth, to slowness.
🌿 Welcome to the Mandrake Workshop.
Frequently Asked Questions
1. What types of products do you sell?
We offer a range of handmade soaps, botanical skincare products, as well as accessories and other items inspired by folklore and the medieval world. Our products are made from natural and ethically sourced ingredients.
2. Do you use natural ingredients?
Yes! All our products are made with high-quality, natural ingredients, often sourced from local Canadian producers. We avoid synthetic additives and favor traditional manufacturing methods.
3. How are your soaps made?
Our soaps are made using the hot saponification method. This allows us to preserve the properties of ingredients added at the end of the process, such as honey, oats, or essential oils.
4. Are your products vegan?
We have a wide selection of vegan products, including skincare and candles. However, some of our soaps may contain honey. The ingredients of each product are clearly listed on the labels and online product sheets.
5. How can I place an order?
You can order directly on our website. Simply select the items you want, add them to your cart, and follow the checkout process. Or visit us in-store.
6. Do you offer international shipping?
We primarily ship to Canada, but can ship to other countries upon request. Shipping costs are calculated based on location.
7. What are your delivery times?
Delivery times vary depending on your location. Generally, for Canada, you can expect to receive your order within 3-5 business days.
8. Can I return or exchange a product?
Due to the handmade nature and ingredients used in our products, we do not accept returns. However, if an item is damaged or does not match your order, contact us within 7 days of receipt and we will find a solution. See our refund policy HERE
9. How do I subscribe to the newsletter?
You can subscribe to our newsletter through our website, using the registration form, or while shopping. We also offer you a discount on your first order if you sign up.
10. Do you offer workshops?
Yes, we host soap-making and craft workshops called "The Craft Coven" in our Montreal workshop-boutique. These workshops are perfect for discovering artisanal methods, learning how to use natural ingredients, and taking home your own creations. Dates and registration are available on our website and social media.
11. Do you offer collaborations with artisans?
Yes, we collaborate with local artisans to offer a wide selection of products in our store. If you're interested in collaborating, please contact us to learn more about our consignment agreement.
12. Where can I find you physically?
We have a boutique located in Montreal, at 6207 de Lorimier H2G 2P5, where we display our products and host themed events, such as our medieval and folkloric markets (Marché aux Follets). We invite you to visit us during our opening hours!